Returns and Exchanges

We strive to ensure every customer is satisfied with their purchase. If you need to return or exchange an item, please review the following terms below.

Returns and exchanges are accepted within 30 days of the original purchase date.

Items must be in original packaging, unused, and undamaged to qualify for a return or exchange. Certain restrictions will apply.

A 15% restocking fee applies to all returned items.

If material needs to be returned for any reason other than product defects the customer will be responsible for all associated freight expenses.

Custom orders, clearance items, items listed with an expiration date, and products marked as final sale are not eligible for return or exchange.

To initiate a return or exchange, please contact your local IDI team with your order number and reason for return. We’ll guide you through the next steps.