Frequently Asked Questions

To reset your password, please follow these steps:

1. Go to the login page and click on the “Forgot Password”. link
2. Enter your email address associated with your account.
3. You will receive an email with a password reset link.
4. Click on the link provided in the email and follow the instructions to set a new password for your account.

If you wish to return any stock merchandise, a return charge of 15% of the item's purchase price will be applied. This fee covers restocking and processing costs. The return charge will be deducted from your refund amount. Special orders not returnable.

The return charge of 15% of the item's purchase price will be deducted from your refund amount.

IDI may impose a surcharge of up to 3% where permitted by law.

Yes, it’s safe to make a purchase on our website. We use secure encryption and trusted payment gateways to protect your personal and payment information. Your privacy and security are our top priorities.

If you'd like to modify or cancel your order, please contact your local branch right away.

We offer a full range of insulation products and supplies, including spray foam, fiberglass, cellulose, and mineral wool. In addition to insulation materials, we carry spray foam equipment, replacement parts, and a wide selection of accessories and tools to support every job from start to finish.

Getting started is simple. First, create an account using your email or log in if you already have one. Then, browse our products and find what you need. When you’re ready, add items to your cart and proceed to checkout. Once your order is placed, you’ll receive a confirmation email. If you need help at any point, our team is always here to assist.

You can complete your purchase as a guest, but we encourage you to create an account for faster checkout, easy access to past purchases, order tracking, and personalized support. Signing up is quick and gives you access to exclusive tools and services.